Grievance Redressal

Grievance officer

Adil Hussain

Email: [email protected]

Phone: +91 9967873413

Complaints relating to Loan Manager may be sent to the grievance officer above. Please include your registered phone number and a description of the issue.

Stage one — acknowledgement

Every complaint is acknowledged in writing, with a reference number you can quote in any follow-up.

Stage two — investigation and response

The grievance officer reviews the file, the communication history and the audit trail, and responds with findings and any action taken.

Complaints about a lender's decision or conduct

Where a complaint concerns a partner lender's decision, terms, or conduct after you began dealing with them directly, that matter lies with the lender and their own grievance mechanism, not with Rectangle Consultancy and Services Pvt. Ltd.. We will tell you clearly when this is the case and provide the details we hold to help you escalate.

Contact

[email protected] · +91 9967873413